COVID-19 Protocol

Woodard Marine COVID-19 Customer Service Policy
Effective Immediately Through March 31, 2020

A message from the Woodard family:

We would like to thank all of our customers, vendors, and amazing team for their dedication and understanding during these past few weeks. As the COVID-19 pandemic evolves, here at Woodard Marine, we are changing protocols hourly to keep our staff, you as our customers, and vendors safe and healthy. As a team, we are doing all we can to help reduce the spread of this virus. At this time, our staff is 100% healthy and not been in contact with any patients who have tested positive or are on watch, and we are working as a team to keep ourselves healthy and out of harm’s way.

As we move forward in these next weeks, Woodard Marine is dedicated to staying fully open for our staff and for you, our customers. HOWEVER, we have limited any access for the public or vendors into our facilities. At this time, we are not allowing anyone to enter our facilities unless they are a Woodard Marine team member. We are offering part orders through curbside pickup, service appointments with drop off availability, and sales viewings with outside appointments. We are here for you!

During this time, we are working extra hard to get your boats ready for the season with servicing, ordering parts, detailing, or showing you the new product models. We have implemented digital communication and meetings through virtual hubs. We have initiated social distancing within our buildings and are not allowing team members to enter more than one building during this protocol change.

We are looking forward to an amazing spring on the water. We are looking forward to warmer days ahead. We are looking forward to shaking hands and giving hugs soon.

Our ship may be parked at the dock for now, but once this storm passes, we are headed back out to open water with our entire crew on board ready for the best 2020.

Thank you from the entire Woodard Marine team and Family,
Lauren and Eric Woodard-Splatt, Greg Woodard, Kim Woodard, Bob, and Barb Woodard

Service Department Customer Service Protocol

The service department is open Monday through Friday 8 am -5 pm, closed on Saturday and Sunday.

The service team is actively taking service appointments and launch requests through telephone, email, fax, and/or any form of digital communication. Sorry, no customers will be admitted into Woodard Marine buildings.

We have staff that are immunocompromised or staff with family members that are. Please contact Amber in our service department via email at service@woodardmarine.com or 802-265-3690 ext 206 to set up your appointment today. Thank you for your understanding, and we look forward to getting you on the water for the 2020 season.

Boat Sales & Waterfront Sales Department Customer Service Protocol

The sales department is open Monday through Friday 8 am – 5 pm, Saturday from 10 am – 2 pm, and closed on Sunday.

Our sales team is actively taking appointments (including outdoor viewing appointments) and trade evaluations through telephone, email, video chat, USPS mail, and/or any form of digital communication.

Sorry, no customers will be admitted into Woodard Marine buildings at this time. We have staff that are immunocompromised or staff with family members that are. Please contact our amazing sales department, Kim and Greg, today in our sales department via email at sales@woodardmarine.com 802-265-3690 ext. 5. Thank you for your understanding, and we look forward to getting you on the water for the 2020 season.

Parts And Accessories Department Customer Service Protocol

The Parts and Accessories department is open Monday through Friday 8 am – 5 pm, and closed Saturday and Sunday.

Our parts team is actively taking parts calls through telephone, email, fax, and/or any form of digital communication and offering curbside pickup for orders as well.

Sorry, no customers will be admitted into Woodard Marine buildings. We have staff that are immunocompromised or staff with family members that are. Please contact Jeff in our parts department via email at jeffrobinson@woodardmarine.com or 802-265-3690 ext 204. Thank you for your understanding, and we look forward to getting you on the water for the 2020 season.

Billing And Accounting & Dock Slip Rental Department Customer Service Protocol

The billing and accounting department is open Monday through Wednesday from 8 am – 5 pm, and closed Thursday through Sunday.

Our accounting team is actively taking calls through telephone, email, and/or any form of digital communication and offering all documentation to be received via email, fax, or USPS. Sorry, no customers will be admitted into Woodard Marine buildings. We have staff that are immunocompromised or staff with family members that are.

Please contact Kathy in our accounting department via email at kathylaramie@woodardmarine.com or 802-265-3690, ext 211, Dana in our receivables department, and dock slip rental at dana@woodardmarine.com or 802-265-3690 ext 207. Thank you for your understanding, and we look forward to getting you on the water for the 2020 season.

Shipping And Receivables Department Customer Service Protocol

We are taking deliveries Monday through Friday 9 am – 12 pm and 1 pm – 4 pm.

All UPS and FedEx shipments will be accepted in our drop box located at 615 creek road (on the north side of the building). All Freight deliveries must call in advance to set up drop off time and appointment to Jeff at 802-265-3690 ext 204.

All vendors are asked to set up an appointment via phone or for a later date in April.

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